My main project was to develop from scratch a support platform that allows my team to troubleshoot problems more efficiently. I then completed the first feature of the platform, which is an interface providing a consolidated view of the relevant information that my team requires when troubleshooting. This was an independent project; hence I was responsible for the complete software development cycle, from planning, designing, developing, testing, building and finally deploying. I designed the platform with scalability in mind, hence it supports easy feature extension if the team wishes to do so in the future.
I also completed a side project with a group of interns in which we developed a chatbot with NLP capabilities for FX traders to obtain pricing information more efficiently, thus reducing the average query time from five minutes to one.
Both projects share a similar impact – developers spend less time on support, while business users are empowered to obtain the information they need more efficiently without relying on dev/support teams. The time saved translates to higher resource productivity and will enhance the competitiveness of Credit Suisse.
Some design engineering skills that were relevant to my placement include human-centred thinking, presentation skills and agile methodologies.
